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Book before delivery
Ask your showroom to arrange removal and record it on your invoice or receipt. The delivery team cannot add collections on the day.
Make room for something new
Old furniture removal.
Less to worry about.
When your new furniture arrives, we can also collect eligible old items for disposal or recycling, provided the service is booked in advance.
Pre-booked. Usually collected with your delivery.
How the service works
A simple, practical way to make space.
Our collection service is generally available on a like-for-like or similar basis when we deliver your new furniture, subject to vehicle space and our service conditions.
Prepare the old items
Strip beds and mattresses of linen. Dismantle bedframes, bunk and cabin beds and large sectional wardrobes as required.
Collection at delivery
Where agreed and safe to collect, the team removes the old furniture while delivering your new purchase.
Important: Keep old items indoors until collection. Items left outside and exposed to the elements cannot be collected, even if covered or apparently dry.
Before the team arrives
A few checks make all the difference.
Your collection checklist
- Book the removal before your delivery date; it must appear on your order.
- Leave furniture inside and protect it from moisture and the weather.
- Remove all bedding and linen from old beds and mattresses.
- Fully dismantle wooden or metal bedframes, bunk/cabin beds and large sectional wardrobes as required.
- Make sure goods are reasonably clean and safe for the team to handle.
- Clear a safe access route to the front door.
Need help dismantling?
If an item needs dismantling before collection, please check the disposal charges chart for the applicable dismantled-item charges. If you need our team to dismantle furniture, please contact the showroom in advance to discuss and agree any additional service.
Please tell us ahead of time; the team cannot guarantee same-day dismantling that has not been arranged in advance.
For health and safety reasons, the team may refuse furniture that has been left outside, is wet, badly soiled or inadequately protected. See the full conditions below.
Collection prices
Disposal and recycling charges.
Find the type and size of furniture you would like removed below. Charges are per item unless otherwise stated. Ask your showroom to confirm the collection arrangements for your order.
| Furniture for collection | Charge |
|---|---|
| Single mattress | £45 |
| Double / king mattress | £55 |
| Super king mattress | £65 |
| Single divan base | £40 |
| Double / king divan base | £50 |
| Super king divan base | £60 |
| Double / king bedframe | £100 assembled or £50 dismantled * |
| Super king bedframe | £100 assembled or £60 dismantled * |
| Bunk / cabin bed | £80 (dismantled only) * |
| Bedside chest | £30 |
| Chest of drawers (3–5 drawers) | £30 |
| 2-door wardrobe | £50 |
| 3+ door wardrobe | £25 per door |
| 2-seater sofa / sofa bed | £70 |
| 3-seater sofa / sofa bed | £80 |
| 4-seater / grand sofa | £90 |
| Armchair | £50 |
| Swivel / small chair | £50 |
| Footstool | £25 |
| Glass table (4–6 seats) | £60 |
| Wood dining table | £50 (4 seats) / £60 (6 seats) |
| Stone table | £80 (4 seats) / £90 (6 seats) |
| Dining chair | £25 each |
* Dismantled items: where marked, you must dismantle the bed before collection for the lower charge or the dismantled-only service.
Collection is subject to available vehicle space, pre-booking and the condition of the furniture. Please confirm costs with the showroom before delivery.
Please read before booking
Collection conditions and responsibilities.
Can I leave the furniture outside ready for collection?
No. The current conditions specifically prevent collection of old beds, mattresses and furniture exposed to the elements outside, even if they are covered. If refused for this reason, the homeowner must arrange alternative disposal. The current policy says the disposal fee is refunded where items are left outside and exposed to the elements.
Can the delivery team agree to collect something on the day?
No. Collection must be booked and documented before your delivery; the team cannot agree extra removal services when they arrive.
What if a piece is large or needs dismantling?
Beds and certain wardrobes must be dismantled ahead of collection, unless a paid dismantling service has been booked in advance. If this has not been arranged, a delivery/removal appointment may need to be rearranged.
What if an item is wet, badly soiled or unsafe to handle?
The team may refuse collection on health and safety grounds. The published conditions state that part or all of the removal charge may be forfeited in some such circumstances.
Who is responsible for damage during removal?
The published removal terms place responsibility for damage caused while old furniture is removed from the property on the customer. If you are concerned, ask the team to stop and contact the showroom to discuss alternative arrangements.
Full conditions: The existing removal policy also explains that the collection is typically like-for-like, space-dependent and completed with delivery, and may be refused if not prepared correctly. Please review those conditions with the showroom before booking.
Full published conditions
Read the complete collection policy.
The explanations above make the service easier to understand. The full collection conditions and item-by-item charging schedule are included below, with dismantling guidance directing you to the charges chart.
Expand the full original disposal conditions and charges
A copy of our Disposal Service conditions and charges are prominently displayed in all Barnes & Fadden showroom locations and through links on each page of the Barnes & Fadden website. Copies are available upon request from any Barnes & Fadden showroom.
1. PLEASE NOTE. Do not place old items due for collection, disposal and/or recycling by Barnes & Fadden Ltd. outside your home.
Our delivery team are instructed not to touch or remove old beds, mattresses or furniture if they are placed outside your home and have been exposed to the elements (even if they are dry and covered), irrespective of any charge that may have been made for their removal. In such circumstances, the homeowner will then be responsible for making their own disposal arrangements with the local council, and a full refund of the Barnes & Fadden disposal charge will be made.
2. Subject to vehicle space constrictions, the removal, recycle or disposal collection of old items is provided on a like-for-like (or similar) basis, and completed at the same time as your new furniture is delivered, but only if pre-booked and documented before your delivery arrives.
3. Should you change your mind after purchase (but before your deliverey has been made) and require your old items to be removed for recycling/disposal, then please contact Barnes & Fadden on 0208 770 0770, where we will be happy to arrange this service for you at the applicable charge listed below.
4. Under no circumstances can the removal, recycle, or disposal service be arranged with the delivery team when they call ‘on the day’.
5. We ask customers to ensure that old beds, bedframes, mattresses etc. pre-arranged for removal and recycling are stripped of all linen, and that all wooden and metal bedframes, Bed surrounds, Bunk/Cabin beds, large sectional wardrobes etc. are fully dismantled prior to their removal from the property.
6. If you are unable to dismantle an item before collection, please refer to the disposal charges chart for applicable charges and contact Barnes & Fadden before your delivery to discuss any separate dismantling service. This must be arranged in advance, otherwise the delivery team may need to re-schedule your delivery or collection.
7. Should our delivery team be unable to complete your delivery due to circumstances highlighted in point 5 above, then an alternative date will be made to re-deliver your delivery/removal, irrespective of all prior date or time arrangements made for the performance of this service.
8. Whilst Barnes & Fadden may agree, and with the utmost care, remove and dispose of your old furniture from a customers property, responsibility for any damage caused, whether consequential or otherwise, during the removal of such items from within a property, will always remain with the customer.
9. Barnes & Fadden Ltd. reserve the right (on Health & Safety grounds) to refuse any pre-arranged collection/disposal of old goods if such items are either left outside, wet or badly soiled and are not adequately wrapped and/or covered prior to their collection.
10. Refusal of such goods based on Health and Safety grounds as detailed in 9. above, may result in part or all of the collection/disposal/recycle charge being forfeited.
If for any reason you believe the removal of such old furniture may cause damage to your property, you have a responsibility to request the delivery team immediately stop the removal process, and contact Barnes & Fadden to arrange for an alternative removal/disposal process to be conducted. Responsibility for the removal of old items from a property will always remain that of the customer.
Disposal /Recycle Charges are as follows:
| item | cost |
|---|---|
| Single Mattress | £45 |
| Double/King Mattress | £55 |
| Super King Mattress | £65 |
| Single Divan Base | £40 |
| Double/King Divan Base | £50 |
| Super King Divan Base | £60 |
| Double/ King Frame | £100 or £50 Dismantled * |
| Superking Frame | £100 or £60 Dismantled * |
| Bunk/Cabin Beds (DISMANTLED ONLY) * | £80 |
| Bedside Chests | £30 |
| Chest of Drawers (3-5 Draw) | £30 |
| item | cost |
|---|---|
| 2 Door Wardrobes | £50 |
| 3+ Door Wardrobes | £25 per door |
| 2 Seater Sofa / Sofabed | £70 |
| 3 Seater Sofa / Sofabed | £80 |
| 4 Seater (Grand) Sofa | £90 |
| Armchair | £50 |
| Swivel / Small Chair | £50 |
| Footstool | £25 |
| Glass Table (4-6 Seats) | £60 |
| Wood Table | £50 (4 Seats / £60 (6 Seats) |
| Stone Table | £80 (4 Seats) / £90 (6 Seats) |
| Dining Chairs | £25 Each |