Barnes & Fadden

Privacy Policy

This privacy policy explains how Barnes & Fadden Ltd uses personal information when you visit our website, contact us, shop with us or use our services.

Who we are

Barnes & Fadden Ltd, company number 08581259, is responsible for the personal information covered by this notice. Our registered office is 1.24-1.26 St Nicholas Centre, St Nicholas Way, Sutton, Surrey, SM1 1AW.

For privacy questions or to exercise your rights, email enquiries@barnesandfadden.com or write to our registered office and mark your correspondence “Privacy enquiry”. Please do not send payment-card details by email.

Information we may collect

Depending on how you deal with us, we may collect your name, contact details, billing and delivery addresses, order details, product choices and specifications, payment and transaction references, delivery information, correspondence, aftercare records and information you choose to provide when making an enquiry.

Our website may also collect technical information needed to operate, secure and improve the service, such as device and browser information, IP address, server logs and cookie or consent information. Our Cookie Policy explains the cookies and similar technologies in use.

Why we use personal information

• Enquiries and quotations: to respond to you and take steps at your request before a contract is made.
• Orders and services: to process purchases, arrange delivery or collection, provide assembly or disposal services where requested, manage payments and provide aftercare. This is generally necessary to perform our contract with you.
• Legal and financial records: to keep records required for tax, accounting, consumer protection and other legal obligations.
• Security, fraud prevention and dispute handling: where necessary to protect our business and customers, investigate problems, establish or defend legal claims, and keep our systems secure. Where we rely on legitimate interests, we consider the impact on your rights and interests.
• Marketing: where permitted by law, to send relevant marketing or promotions. You can opt out of direct marketing at any time.
• Optional analytics or advertising technologies: where consent is required, these are used only after you have made the relevant choice through our cookie controls.

Who we share information with

We only share personal information where it is necessary for the purpose involved. Recipients can include our staff, website and hosting providers, payment processors, manufacturers or suppliers where needed to fulfil an order, delivery or collection providers, email and IT providers, accounting or professional advisers, and public authorities where disclosure is required by law.

Our website uses WordPress and WooCommerce and is hosted through WordPress.com. Where a service provider processes personal information outside the UK, we require an appropriate lawful transfer mechanism or safeguard where the law requires one.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing aftercare, meeting accounting and tax obligations, resolving complaints or disputes, and establishing or defending legal claims. Different types of records are therefore kept for different periods. When information is no longer required, it is deleted, anonymised or securely disposed of where reasonably practicable.

Your rights

Depending on the circumstances, you may have rights to ask for access to your personal information, correction, erasure, restriction, portability, or to object to certain uses. Where processing is based on consent, you may withdraw that consent at any time without affecting processing already carried out lawfully.

You have an absolute right to object to direct marketing. You can ask us to stop sending marketing communications at any time.

We may need reasonable information to confirm your identity before acting on a request. You can also complain to the Information Commissioner’s Office.

Cookies and other websites

Our Cookie Policy explains how cookies and similar technologies are used and how you can change your choices. Links to maps, social networks and other third-party websites take you to services that have their own privacy information.

Changes to this policy

We may update this policy when our services, legal requirements or data-handling practices change. The current version will be published on this page.

Last updated: 10 October 2026